Privacy Policy

Updated 08th May 2018

Your personal information is being processed by Milkalyser Limited of Unit 5B, King Street Business Centre, Exeter, Devon, EX15 1DW, United Kingdom (“we”, “us”, and “our”).
We are committed to managing your personal information in line with current legislation (EU GDPR) and best practice. When using your data, our objectives are to be sensitive, secure and responsible.

Whenever you provide us with your personal information, we will treat that information in accordance with our privacy policy (this document). If you are a former, current or prospective employee, please see our “Employees Privacy Policy”.

What information we collect, and why

To provide you with our products and services, we need to collect some information about you – We will only collect the minimum amount of information required to carry out the tasks. This will usually mean we will collect your name and email address as well as some other non-personal information such as your businesses name and address.
We also collect anonymous information on the use of our websites and portals and this service is provided by Google Analytics. For information regarding the use of cookies on our websites and portals, please see our “Cookie Policy”. None of this information allows us to identify you and is fully anonymised to protect your identity and information.
How we use your data, and where it is stored
We use your data only to provide you with the products and services requested from us. Sometimes, this involves passing your information to a carefully selected group of 3rd party providers however we will only pass information to them required to fulfil the tasks necessary. 3rd party providers we pass your information to are;

COMPANY INFORMATION REASON PRIVACY POLICY
MAILCHIMP Name, email address and business information Marketing and/or informational emails https://mailchimp.com/legal/privacy/
XERO Name, email address and business information Quotes and/or invoices https://www.xero.com/uk/about/terms/privacy/

Some or all of these 3rd party providers store their data outside of the EU (European Union) or the EEA (European Economic Area) to the USA (United States of America) – where this is the case, your data is transferred under either the EU-US Privacy Shield Agreement (formerly Safe Harbour) and information about this Agreement can be found at https://www.privacyshield.gov/welcome.

Security

We take reasonable and appropriate measures to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the Personal Information. Our accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. All our account passwords are encrypted using the latest hashing algorithms, which means we cannot see your passwords and can only reset your password if you have forgotten it. We will never ask for your password through any communication method.

Accuracy and Retention of Data

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your personal information. We will retain your information for as long as your account is active and for a period long enough to provide you with future services such as accessing data. We may also retain and use your information to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our rights.

Access

We will give access to any personal information we hold you within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law or as required to carry out or duties, we will remove any personal information about you from our servers at your request. There is no charge for you to access or update your data, except in extreme circumstances.

Updates to this policy

From time to time, we may need to update this privacy policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy.

Questions & Concerns

If you have any questions, comments, or if you want to update, delete, or change any we hold about you, or you have a concern about the way in which we have handled any privacy matter, please contact us through any of our channels. You may also contact us by postal mail or email at:
Milkalyser
Attn. Privacy Officer
privacy@milkalyser.com
Unit 5B
King Street Business Centre
Exeter
Devon
EX1 1BH
United Kingdom